Email Us
The fastest way to reach us is email. We answer within 48 hours on business days, usually faster.
General questions, course access, and refunds:
support@moreskills.co.za
Partnerships, press, or bulk licensing:
hello@moreskills.co.za
Subject Lines That Get Faster Replies
Use these in your subject line and we'll route you to the right person inside 24 hours.
- Refund for a 14-day Standard or 60-day Pro no-questions-asked refund
- Results Guarantee Claim for a Standard double-refund submission
- Course Access if you can't log in or the lesson player isn't loading
- Pro Application for any Pro tier questions before purchase
- Partnership for corporate licensing, SETA, or co-marketing
What We Don't Do
- We don't have a phone line. Email gets you a faster answer than any call centre would.
- We don't reply on social media DMs. Use email.
- We don't send you back through a support ticket queue. A real person reads every email.
Response Times
- Business days: under 48 hours, usually under 24.
- Weekends and SA public holidays: next business day.
- Refund-related emails: prioritised, processed within 5 business days of receipt.